Channel Head-Govt & Back Office

ROLE AND RESPONSIBILITIES

• Oversee and manage all back-office operations to ensure efficiency and accuracy.
• Establish and maintain effective relationships with central and state government departments.
• Streamline processes to improve operational effectiveness.
• Develop and implement comprehensive training programs for staff.
• Ensure staff are well-trained in all operational procedures, compliance requirements and product.
• Proficiency in handling corporate/agent applications and subscriber requests.
• Manage the processing of corporate and agent applications, contributions, and other subscriber requests.
• Ensure timely and accurate handling of all processing activities.
• Communicate business requirements to IT and vendors for system enhancements.
• Coordinate and oversee system development and testing activities to ensure successful implementation.
• Ensure regulatory compliance with regard to back office operations.

PREFERRED SKILLS

• People management & communication skills.
• Customer relationship management & channel management.
• High on integrity and accountability.
• Proficient in working on computers expertise in MS Excel MS PowerPoint

EDUCATION AND EXPERIENCE REQUIREMENTS

• Postgraduate/MBA from a reputed college/institution/ university specialization preferred in Marketing & Finance and have sufficient knowledge in NPS.
• Minimum 3 years of experience in back-office operations management. Preference will be given to candidates with NPS experience.
• Proven track record of establishing and maintaining effective relationships with government departments, particularly central and state agencies.
• Familiarity with relevant software and technology solutions for back-office operations and system enhancements.
• Experience in liaising with regulatory authorities and staying updated on changes in regulations to ensure compliance and mitigate potential risks.